Frequently Asked Questions
About Fitness ListCenter

Below you'll find the answers to our most frequently asked questions about Fitness ListCenter.  Just click on any question to jump directly to its answer.

If you don't find the answer to your specific question here, please contact us.  We'd be more than happy to help you.

General Questions

1. Why should I choose Fitness ListCenter to build, grow, and market to my lists?
    
2. Will I need to download any software or plug-ins?
    
3. I'm no computer nerd.  How hard is it to get started?
    
4. Can I automatically send out e-mails to my lists (such as after 1 hour, or 4 days, etc)?
    
5. Can I use Fitness ListCenter to build and manage mailing lists from more than one fitness website?
    
6. I don't have a list yet.  Can I use Fitness ListCenter to create one?

Pre-Order Questions

1. Do you offer a free trial so I can try it out?
    
2. Are there different plans with different options (and prices)?
    
3. Do you offer a 100% money-back guarantee?
    
4. How do I set up an account?
    
5. What forms of payment do you accept?
    
6. How will you invoice me?
    
7. Is your order page secure?
    
8. As my lists grow, do my fees go up?
    
9. Is Fitness ListCenter hard to use?

Autoresponder Questions

1. What is an Autoresponder?
    
2. Can I send out a sequence of e-mails to someone when they join my list?
    
3. How many autoresponder messages can I set per mailing list?
    
4. How many different autoresponders does my Fitness ListCenter account include?
    
5. Are there any additional fees if I want to create more autoresponders?
    
6. Can I send attachments with my autoresponders?

E-mail Questions

1. Can I create personalized e-mails using my subscriber's real name?
    
2. Can I create HTML newsletters and e-mails?
    
3. Do you have e-mail templates I can use?
    
4. Are the HTML e-mail templates "general" themes, or are they actually fitness specific?
    
5. How many e-mails can I send per month?
    
6. Can Fitness ListCenter create an online archive (back-issues) of my newsletters?
    
7. Do I need an HTML editor to use the built-in fitness e-mail templates?

Moving To Fitness ListCenter Questions

1. I already use an autoresponder service.  Can I move my existing mailing lists over to Fitness ListCenter?
    
2. Can I export my mailing lists from Fitness ListCenter?
    
3. How hard is it to import my current mailing list into my Fitness ListCenter account?
    
4. Why should I move from my current autoresponder provider to a Fitness ListCenter account?

Statistics and Tracking Questions

1. Does Fitness ListCenter process bounced e-mails (i.e., Hard Bounces and Soft Bounces)?
    
2. Can I track and monitor my e-mail open rates?
    
3. Does Fitness ListCenter track the e-mail links my subscribers click on?
    
4. How detailed are the statistics?
    
5. Can I see WHO opens my e-mails, or just how many people open?
    
6. What is "Advanced Segmented Marketing"?
    

Opt-In Form Questions

1. Can I have custom fields like "First Name", "Last Name", and "Phone Number" in my subscription forms?
    
2. Will SPAM robots be able to fill out my Fitness ListCenter forms (like they can with 1shoppingcart, Aweber, and Constant Contact)?
    
3. How hard is it to create opt-in (subscribe) forms using Fitness ListCenter?

Affiliate Program Questions

1. Do you have an affiliate program?

Why should I choose Fitness ListCenter to build, grow, and market to my lists?

Because Fitness ListCenter is a complete lead generation and automated e-mail marketing system for fitness professionals ONLY.  We don't accept any other kinds of clients and we don't let non-fitness professionals use our system.

That ensures your e-mails actually make it thru to your subscribers.  

Other well known autoresponder services (such as Aweber, Constant Contact, and 1ShoppingCart) take on as many customers as they can, forcing you to share an e-mail server with tens of thousands of other customers (some of whom violate the Spam laws and directly cause e-mail deliverability problems for everyone else).

Besides limiting the use of Fitness ListCenter's private mail server (powered by Fitness Web Hosting) to fitness professionals ONLY, we also work hard to ensure major e-mail service providers like Yahoo, Gmail, and Hotmail keep our mail server on their "whitelist" of allowed senders.

Your e-mail deliverability is important, and we go the extra mile to make sure e-mails from your Fitness ListCenter account actually make it where they're supposed to - in your subscriber's inbox.

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No.  Fitness ListCenter runs directly from your web browser and requires NO plug-ins or software downloads.

All you need is an internet connection and your favorite web browser, such as Internet Explorer or FireFox.

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It's simple!

Once your order is completed, you'll have your own password protected Fitness ListCenter Control Panel.  Your control panel is easy to navigate and easy to use, and it contains everything you'll need to establish an automated lead generation and e-mail marketing system for your fitness business.

Click here to try the Live Online Demo...

And you'll have unlimited access to our...

• world-class Support Center.
• Quick-Start guide.
• and our online help center.

But just in case you run into any trouble...

You can also contact our Support Staff at:
http://support.FitnessListCenter.com.  You're never alone and help is only a mouse click away.

Get started now - Sign up for your own Fitness ListCenter account here...

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Absolutely.

You can create as many autoresponder e-mails as you want.  And you can set those e-mails to go out to your subscribers at any interval from immediate all the way up to 3 years from now!

That allows you to create a series of follow-up e-mails (that you only need to type out once).  These e-mails would then be sent in sequence to all your new subscribers.

You could easily use this single feature to...

• increase your PT sales closing rate
• get newsletter subscribers to buy your products
• promote affiliate programs automatically via e-mail
• create educational eCourses that PREsell your services
• let your lists know about your blog

Add the power of autoresponders to your fitness marketing arsenal, get your Fitness ListCenter account here...

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Yes.  You'll never need more than a single Fitness ListCenter account, no matter how many fitness websites you have.

Everything you need to create separate mailing lists, newsletters, opt-in forms is all inside your Fitness ListCenter Control Panel.

Automated lead generation and e-mail marketing has never been easier to setup or manage.  See for yourself with the Fitness ListCenter Live Online Demo...

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Yes, you can.

And it's so easy you'll be up and running with your very first mailing list in less than 10 minutes!

It's simply a matter of choosing a name for your list and using Fitness ListCenter's Opt-In Form Wizard to generate your opt-in/subscribe form.

It really is quick and easy, but don't take my word for it - try it for yourself right now with our Live Online Demo.  Create a sample mailing list and give it a name.  Use the Opt-In Form Wizard to create your own subscribe form.

Heck, go ahead and create an autoresponder or two.  Get a feel for just how easy it is to add the marketing power of a list to your fitness business.  Try the online demo here...

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Do you offer a free trial so I can try it out?

Because of the nature of the Fitness ListCenter system (and it's potential for e-mail Spam abuse) we can't offer a free trial.

We do have a Free Online Live Demo of Fitness ListCenter.

We have restricted the demo to prevent the sending of any e-mails.  Other than that, everything else is exactly as it will appear (and operate) in your Fitness ListCenter account.

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We don't offer Fitness ListCenter plans with limited features, or plans with additional features (and additional fees).

All Fitness ListCenter accounts give you unlimited mailing lists, autoresponders, and unlimited number of subscribers.

There are never any additional fees to add Fitness ListCenter to your other websites, and never additional fees for adding more people to your list.

And you can even send an unlimited number of e-mails per month.

We do offer different payment options for Monthly, Bi-annual, and Annual subscriptions.  Click here to see the different payment options...

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Absolutely!

We're convinced you'll be happy with your Fitness ListCenter account because we're completely committed to your success.

And we stand behind that commitment with our Unconditional 30 Day 100% Money- Back Guarantee.

Sign up for your Fitness ListCenter account today.  Use the service for a full 30 days.  Add automated lead generation and e-mail marketing to your fitness business.  See the benefits to your bottom line.

You've got an entire month to decide for yourself.

If you're not completely satisfied, let us know.  We'll cancel your account and refund your first month's fees.  No questions asked, no reason required.

Take advantage of the only no-risk way to establish an effective, fully automated marketing system for your fitness business today.  Sign up for a Fitness ListCenter account now...
 

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Simply click here to choose the billing option that's right for you and your budget.

From there, you'll pick your Username and Password (and some other important settings).  That's all you need to do.

Once you've chosen your Username and Password, we'll create your account and send your login information to you via e-mail.

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We accept Visa, MasterCard, American Express, and Discover.

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You'll receive your invoice/receipt via an e-mail to the address you used when you signed up for your account.

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Yes.  We protect your personal information with the most powerful Secure Socket Layer (SSL) encryption available.

You can feel confident that your credit card number and other personal information will remain safe and secure, both during and after your order.

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No way!

Your Fitness ListCenter account allows you to manage unlimited mailing lists, each with an unlimited number of subscribers.

You'll never have to worry about additional fees as you lists get bigger and bigger.

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Not a chance!

It's easy to use.  All the tools you need are laid out in a logical, easy to understand order.

You can access anything you need to manage (or send mail to) your lists directly from your Fitness ListCenter Control Panel.  And with the easy to use navigation menus, most tools and settings are available with a single click of the mouse.

It's easy enough for a complete beginner.  You'll know your way around in no time.

And you Fitness ListCenter Control Panel even includes online help and tutorials that walk you thru...

• Getting Started
• Creating your 1st Fitness E-Mail Campaign
• Setting up your 1st autoresponder
• and how to use all the tools available to you.

See for yourself just how easy it really is - Try our Free Live Online Demo here...

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What is an Autoresponder?

An autoresponder is an e-mail message that's pre-programmed to be sent out at a specified time.

If you've ever filled out an opt-in form or subscribed to an e-mail newsletter, you've seen an autoresponder in action.  The follow-up e-mail you receive after filling out the form is an autoresponder that was written in advance.

Adding autoresponders to your fitness website's opt-in forms allows you to market and promote your services, products, and affiliate programs to your subscribers completely automatically.

You simply type up an e-mail (or use one you've already sent to a client/customer) and add that to your autoresponder via your Fitness ListCenter Control Panel.

Then, Fitness ListCenter will send your e-mail to your mailing list at the specified time - all on it's own, all without any time or effort on your part.

And creating an autoresponder e-mail in Fitness ListCenter is easy.  Simply give your autoresponder a name, choose a mailing list to send it to, and program when you want the e-mail to be sent.  That's all there is to it!

But don't take my word for it - try it for yourself with our Free Live Online Demo...

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Absolutely!

You can create as many autoresponder e-mails as you like (for as many different lists as you like), and you can pre-program them to be delivered at any time you want.

You can set them to be sent immediately upon filling out your opt-in form, or you can specify each e-mail to be sent at a specific time ranging from 1 hour after opt-in, all the way up to 3 years after opt-in!

That gives you the power to create 5-7 day eCourses with ease.  And it also let's you program follow up e-mails and newsletters up to 3 full years in advance.

The amount of time this allows you to leverage is incredible.  See for yourself how easy it is to create a series of autoresponder messages (and see some examples) with our Free Live Online Demo...

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As many as you want!

There's no limit to the number of autoresponder messages you can create with your Fitness ListCenter account.

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Unlimited!

You can create as many autoresponders as you like.  There are never any extra fees, regardless of how many automated e-mail messages you choose to create.

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Never.

You can create as many autoresponders as you like, for as many different fitness websites as you like.

There are never any additional fees for creating more autoresponders.

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Yes!

Fitness ListCenter gives you the ability to use e-mail attachments on your autoresponders, e-mail campaigns, and newsletters.

You can attach any kind of file from PDF e-books to Word documents and graphic files.

Simply browse for your file on your local computer via your Fitness ListCenter Control Panel.  Your file will be uploaded and stored in your account.

Once Fitness ListCenter sends your e-mail, it attaches it to each one as it goes out.  No other intervention on your part is required.

See how easy it is to add attachments to your autoresponders and newsletters - Try our Free Live Online Demo here...

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Can I create personalized e-mails using my subscriber's real name?

Yes.

You can specify an unlimited number of custom fields for each of your mailing lists, giving you the ability to completely personalize all your e-mails sent via Fitness ListCenter.

Simply insert a field marker into your e-mails and Fitness ListCenter will substitute it with each subscriber's real information.  For example...

The custom field marker %%First Name%% will be replaced with each subscriber's real first name.

Try the Free Live Online Demo here...

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Yes.

Fitness ListCenter allows you to create HTML newsletters and autoresponders with ease.

Either use one of our more than 30+ Fitness E-mail Templates created by our in house graphic design team), create your own using the HTML editor built into your Fitness ListCenter Control Panel, or even upload you own template.

Click here to try our Free Live Online Demo and see all 30+ Fitness E-mail Templates you can choose from.  Get a feel for how professional of an image you can present to your subscribers (and just how easy that is to do using Fitness ListCenter).

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Yes.

Your Fitness ListCenter account includes access to over 30+ Fitness E-mail Templates you can use to create your newsletters, autoresponders, and e-mail campaigns.

All our templates have been optimized and successfully tested in Yahoo, Gmail, MSN, Hotmail, Microsoft Outlook, and Mozilla Thunderbird e-mail clients.

Just choose the template that's right for you and the image you want to present.  You can use all 30+ templates as they are, or you can even modify them with our built-in online HTML editor.

Try it out with our Free Live Online Demo here...

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All of our HTML e-mail templates are fitness specific.  We don't offer generic templates with pictures of guys in business suits carrying brief cases.

Currently we have templates in the following categories (with several more coming soon)...

• Fitness
• Nutrition
• Sports

As new templates (and template categories) are added, you'll gain immediate access to them as well.

Take a look at all 30+ Fitness E-mail Templates in our Free Live Online Demo...

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You can send as many e-mails per month as you wish.

There are no limits to your e-mail sending capabilities.

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Absolutely!

Not only does Fitness ListCenter allow you to create and send e-mail newsletters to your mailing lists, it also creates an online version of each e-mail you send out and compiles that into a fully automated RSS feed.

Each e-mail you send thru your Fitness ListCenter account is turned into a stand alone web page.  And each of these pages is created without any intervention on your part.

This allows your subscribers to view each issue of your newsletter from a web page instead of from their e-mail program.

But more importantly, Fitness ListCenter also creates an online archive (or back issues) of your newsletter, so all your subscribers can come back to ready any/all your previous issues!

Now all your long-time subscribers can come back for a refresher, and your brand new subscribers can instantly get themselves up to speed on your and your fitness business!

And it's easy to keep your lists and website visitors updated because Fitness ListCenter turns all this into a fully automated RSS feed, complete with a direct link you can send in an e-mail or display on your fitness website.

Get your own Fitness ListCenter account here...

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No.

Your Fitness ListCenter Control Panel has a powerful HTML editor built right in!

And not only is it powerful enough to use on all your e-mail campaigns and autoresponders, it's super easy to use.

If you can use Microsoft Word, you can use Fitness ListCenter's built-in HTML editor.

Think I'm kidding about how easy it is to use?  Try for yourself with our Free Live Online Demo...

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I already use an autoresponder service.  Can I move my existing mailing lists over to Fitness ListCenter?

Absolutely!

Just export your mailing lists from your current autoresponder service and import them directly into your Fitness ListCenter account using our easy Subscriber Import Wizard.

Just choose the format of your current list and press the Import button and within seconds your entire list is ready to go.

Try the Subscriber Import Wizard with our Free Live Online Demo...

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Yes.  You're always free to export backup copies of all your mailing lists.

And it's as easy a clicking the mouse.  Just select which mailing list you'd like to export and save the file to your desktop.

Try it in the Free Live Online Demo here...

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It's easy!  And it only takes a few seconds.

Just decide which mailing list you'd like to import your subscribers into, select the format of your mailing list, and press the import button.

Fitness ListCenter will take care of the rest.

Try it in the Free Live Online Demo here...

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Several reasons, really.  First of all, there's the price.  Fitness ListCenter is cheaper than all our major competitors.  That puts extra money back in your pocket so you can use it to grow your fitness business.

Next, there's the issue of e-mail deliverability.  The leading cause of e-mails not getting to your subscribers is Spam.  But the Spam Filtering companies don't just blacklist (block) specific e-mail addresses...

...they blacklist the IP address of the offending e-mail server.

So, if you're using one of the larger autoresponder companies, you're sharing an e-mail server with tens of thousands of their other customers, many of whom don't follow the US Can Spam Act.  

That means, when one of your autoresponder company's other clients violates the Spam laws, the entire e-mail server gets blacklisted, including YOU!

At Fitness ListCenter, we accept fitness professionals ONLY.  No other kinds of customers will ever use our system.  That makes our mail server's IP address easy to protect, and it ensures you're always compliant with the US Can Spam Act.

But more importantly, it means your e-mails will actually get delivered to your subscriber's inbox, NOT their junk mail folder.

Those are the main reasons to move from your current autoresponder provider to Fitness ListCenter, but there are plenty more reasons like...

• 30+ Professionally Designed HTML Fitness E-mail Templates
• Unlimited Mailing Lists
• Unlimited E-mail Sending 
• Unlimited Number of Subscribers (no added fees for big lists)
• Unlimited Autoresponders
• Protects your opt-in forms from Spam Robots
• Unlimited Personalization of your e-mails
• Advanced Segmented Marketing (click here for more info)

...and much more.

Fitness ListCenter is powerful and reliable.  And your e-mail will actually make it thru to your subscribers.

Try our Free Live Online Demo and see how easy to use Fitness ListCenter really is.  

Then, sign up for your own account and import your mailing lists.  Use if for a full 30 days, then make your final decision.  Take advantage of our Risk Free Unconditional 30 Day Money-Back Guarantee and get started today...

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Does Fitness ListCenter process bounced e-mails (i.e., Hard Bounces and Soft Bounces)?

Yes.  Bounced e-mails are handled automatically, every 2 hours.

Hard bounces (i.e. bad e-mail addresses that don't really exist) are recorded in your subscriber database.  After an e-mail address hard-bounces 1 time, Fitness ListCenter will no longer send e-mail to that address.

The subscriber is NOT removed from your mailing list, they're just marked as Hard Bounced and mail is no longer sent to them.  (Note:  You can reset this option manually at any time and resume mail sending to these subscribers.)

Soft bounces, or e-mail that's returned because the recipient is over their quota, are recorded.  Once an e-mail address accumulates 3 soft bounces, Fitness ListCenter will no longer send e-mail to that address.

Again, the subscriber is NOT removed from your mailing list, and you can manually resume sending these subscribers e-mail at any time.

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Absolutely!

Your Fitness ListCenter Control Panel will display e-mail open rates on all your autoresponders, e-mail campaigns, and newsletters.

You'll have an entire Statistics section that displays everything in easy to read tables and graphs.

Click here to see the statistics in our Free Live Online Demo...

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Yes.

Not only can you see WHO opened your e-mail, you can also see which links they clicked on!

Fitness ListCenter tracks every e-mail you send and displays your link statistics for you in easy to read charts and graphs.

There are even powerful sorting features you can use to check link stats across multiple e-mail campaigns or time periods.

Try it for yourself in our Free Live Online Demo...

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The statistics you receive from Fitness ListCenter are very detailed.  You can track not only how many of your e-mails are opened, you can see WHO opened them and at what time.

You can even see each time someone reopens your e-mails to reread them!

And beyond that, you can see which links in your e-mail were clicked on, WHO clicked them, and what time.  And you can track that across multiple e-mail campaigns or time frames.

Not only are the statistics very detailed, since they're displayed in text, charts, and graphs they're also very easy to read.

But don't take my word for it - try our Free Live Online Demo here...

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You can see how many e-mails were opened, and you can also see WHO opened your e-mails.

E-mail open rates are displayed with the e-mail address of each person who opened your e-mail, along with the time they opened it.

And you can follow that a step further and actually see which links each subscriber clicked on.

Try it for yourself in our Free Live Online Demo...

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Advanced Segmented Marketing is a powerful feature built into Fitness ListCenter that allows you to send e-mails to your mailing lists based on each subscriber's specific criteria.

For example, you can set an autoresponder e-mail to be sent ONLY to subscribers who have opened a specific e-mail you've already sent.

Or you can have it sent ONLY to subscribers who clicked a specific link in your last newsletter.

This is an excellent way to increase your conversion rate (sales rate) by following up with people who clicked your link to visit your sales page - but didn't buy.

You could set an autoresponder that goes out to ONLY subscribers who opened your newsletter but didn't visit your order page.  Get their attention one more time and increase your chances of a sale - without bugging your subscribers who already visited your page.

The possibilities are endless - and all equally powerful.

Try this powerful feature for yourself in our Free Live Online Demo...

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Can I have custom fields like "First Name", "Last Name", and "Phone Number" in my subscription forms?

Yes.  Fitness ListCenter allows you to specify an unlimited number of custom fields.

You can collect your subscriber's...

• First Name
• Last Name
• Phone Number
• Goals

...and you can use that to automatically personalize each and every e-mail you ever send to your list.

And it's as easy as giving your custom field a name and clicking the Save button.

Try it for yourself in our Free Live Online Demo...

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No way.  We've protected your Fitness ListCenter opt-in forms with a powerful anti-Spam Robot defense, called a CAPTCHA system.

It displays a small graphic containing a security code, on your opt-in forms.  In order to complete the opt-in process, the security code must be entered correctly.

And since Spam Robots can't read graphics (they can only read text), they can never fill out and submit your forms.  That keeps your mailing lists free of fake e-mail address and...

...it keeps your e-mail address away from Spam marketers.

That's something 1ShoppingCart, Aweber, and Constant Contact can't deliver.

Get your Fitness ListCenter account here...

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It's super easy.

Your Fitness ListCenter Control Panel comes complete with an Opt-In Form Creation Wizard.

You simply select which mailing list the form will add subscribers to, choose any of your custom fields, and set up a thank you page to land your subscribers on.

Then, Fitness ListCenter will generate your form's HTML code automatically.

You just copy-and-paste it into your web page.  That's it.

Try for yourself in our Free Live Online Demo...

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Do you have an affiliate program?

No, we don't have an affiliate program at this time.

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Ready To Get Started?...

 
Not Sure Yet?...

Like to try things out before you decide?  See for yourself just how easy-to-use and power-packed Fitness ListCenter really is, try the live demo here...

Still Have a Question?...

No problem!  Just contact us here.  We'd be more than happy to answer any of your questions and help you bring the power of automated lead generation and e-mail marketing to your fitness business.